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A Roadmap to How Memory Care Communities Support the Whole Family Along the Care Journey

When it becomes clear that your loved one may need memory care, the journey can feel overwhelming. At Northbridge communities, we’re here to walk alongside you—every step of the way.

Discovery Call or First Inquiry

Once you’ve done some initial research and decided to reach out—either through a website inquiry or phone call—here’s what happens next, you’ll connect with a knowledgeable and compassionate Sales Director.

Our Sales Directors will:

• Answer your questions about dementia, Alzheimer’s, and memory care options.
• Offer guidance and trusted resources to support your decision-making.
• Help you navigate the next steps with confidence.
• Provide emotional support, understanding the weight of this decision.

First Community Visit

When you visit a Northbridge community for the first time, you’ll meet key team members, including our Avita Memory Care Program Director.

The Sales Director and Memory Care Director will:

• Partner with you from the start, offering clear communication and personal support.
• Walk you through our Avita Memory Care neighborhood.
• Show you what a typical day looks like for residents.
• Share how our programs align with your loved one’s specific needs and preferences.

Assessment & Move-In

Once you’ve made the decision to move forward with making the move to a community, your loved one will receive a comprehensive assessment from our care team.

The assessment helps us:

• Understand daily routines, likes/dislikes, and life history.
• Recommend meaningful personal items to bring (e.g., a favorite blanket, cherished photos).
• Pair residents with caregivers and peers who support comfort and connection.
• This personalized information is used to create a customized care plan, shared and reviewed with your family.

Ongoing Support After Move-In

Our commitment to your family doesn’t stop at move-in—it grows even stronger:

We provide continued support through:

• Regular updates, photos, and positive stories about your loved one.
• Quick responses to evolving care needs or concerns.
• Emotional reassurance to ease feelings of guilt or uncertainty.

A Message to Families

Choosing memory care is a big step—but you are not alone.

At Northbridge communities, we support your loved one and your entire family. We’re proud to be part of your care journey—and honored to earn your trust every day.

Our team is here to help—connect with a Northbridge community near you to learn more about how we can provide compassionate care and guidance.