Meet Thomas Ruggiero, Business Office Director at Riverbend at Farmington, who brings nearly three decades of dedication to senior care and a genuine passion for supporting others. Thomas began his career as a CNA in 1996, inspired by the experience of caring for his father alongside his aunt, who was a nurse. Since entering the assisted living field in 2003, he has cherished the daily interactions with residents, finding joy in listening to their stories and learning from their life experiences. Known for his warmth, reliability, and hands-on approach, Thomas takes pride in caring for residents not just through numbers and paperwork, but through meaningful connection and presence. He appreciates the close-knit, supportive culture at Northbridge, where he feels empowered by strong leadership and a company that values both inclusivity and heart, making Riverbend truly feel like home.
Business Office Director Spotlight – Thomas Ruggiero
Business Office Director: Thomas Ruggiero
Community: Riverbend at Farmington
How long have you been working in Senior Living and what first made you interested in the field?
I have been a CNA since 1996. I became a CNA to help take care of my dad after he was diagnosed with cancer along with my aunt Carole-RN who was his sister. I started working in assisted living in 2003.
What is your favorite part about working in Senior Living?
I enjoy the interaction with residents, listening to their stories and learning from them.
What is one thing you wish everyone knew about being a Business Office Director?
That we also take care of the residents but in a different aspect.
What is one piece of advice you would share with someone thinking of starting a career in Senior Living?
Be a Business Office Director because you love it.
What is the best part about working at Riverbend at Farmington or at Northbridge?
The support from Marlena and the Home office has been wonderful. The experience has exceeded all my expectations. The benefits are rich. I also like that Northbridge is a smaller intimate company whose main objective is not to be the biggest. I love that they are LGBTQ+ friendly.
What is your favorite way to connect with residents?
I love to jump into programs when they are taking place.